What should champions be trained to do during a change initiative?

Champions play a critical role in facilitating change initiatives, and training them to provide in-depth help and support is essential for several reasons. Their position typically involves acting as advocates for the change, helping to communicate its benefits, and addressing any concerns from team members. By being well-trained, they can guide others through the transition process, offering valuable insights and assistance that can alleviate resistance and increase acceptance of the change.

Providing in-depth help means that champions are equipped with the knowledge and skills necessary to mentor and coach their colleagues. This support not only fosters a positive environment but also encourages collaboration and collective problem-solving. Trained champions can identify potential obstacles and proactively work to address them, leading to a smoother implementation of the change initiative.

In contrast, raising concerns only when prompted limits the proactive engagement that champions can offer, while expecting complete autonomy without guidance can lead to confusion and isolation among team members, undermining the overall objective of the change. Focusing solely on their own tasks detracts from the collaborative spirit necessary for successful transformation. Therefore, training champions to provide comprehensive support is vital for driving successful change and ensuring that everyone involved feels supported and informed.